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IT Support Request

If you are having any IT-related issue – computer, iPad, printer, software, network connection, NetSmart, phones – please submit a ticket through the SysAid system.

SysAid Portal Login: http://hoputil:8080/servicePortal

This system helps the IT Department track issues and determine what may be recurring and what issues may need additional attention. You can also find a link on your computer desktop. If you are not on the network or VPN connection, you will not be able to access the system.

 

**Useful Documents**

Access Request (for hiring managers to complete)
Adding Outlook Calendars (iPad or Computer)
Returned Equipment Form
If You Lose Your Company or User Drive
Adding Room Calendars
Resetting Network Password using Microsoft 365

 

Outlook Web Access:  https://mail.office365.com

 

If you are unable to access your device to submit a ticket, contact an IT team member:

Cyndi Owens

Ronnie Chandler

Bo Hanlin

Patrick Shupe